FAQs

ABOUT THE STRAP

 ♥ What is lug width?

Lug width is expressed in millimeters (mm). The first number is the width of you watch lug, and the second number is the width of the strap at buckle area.

You might be confused, what is straight and tapered.

Straight is when the lug width and buckle width is the same (example : 24/24)

Tapered is when the straps get tapered from lug width to buckle width (example : 24/22)

If you’re not sure about the sizing, please let us know. Sometimes, the lug width of your watch is not that simple to measure, so we will need to know the type of your watch and the brands also. We will help you find the sizing and make the straps fit your watch perfectly.

 ♥ What length should I choose?

Length is expressed in millimeters (mm). You might get confused what is 125/75? The first number (125) is the length of your strap in 12H area, while the second number (75) is the length of your strap in 6H area.

There is no right or wrong when deciding the length of your strap, as it is back to your preference. The proper length for your custom strap is based entirely on your wrist circumference. 

The easiest way to measure your wrist is by wrapping a  piece of string snugly around your wrist area (where you wear the watch), mark the string where it crosses itself, lay it flat on a table and measure the distance between the marks. That is your wrist size (please measure it in mm for more exact outcome).

Go find this table, and see where your sizing falls into :

4.5 - 5.0” wrist (115 - 127mm) = 100/60mm

5.0 - 5.5” wrist (127 - 140mm) = 110/60mm

5.5 - 6.0” wrist (140 - 150mm) = 115/65mm

6.0 - 6.5” wrist (150 - 164mm) = 120/70mm

6.6 - 7.0” wrist (165 - 178mm) = 125/75mm

7.1 - 7.5” wrist (179 - 190mm) = 130/80mm

7.6 - 8.0” wrist (191 - 203mm) = 135/80mm

8.1 - 8.5” wrist (204 - 216mm) = 140/85mm

8.6 - 9.0” wrist (217 - 229mm) = 145/90mm

If you still hesitate about the length, feel free to contact us.

 

♥ Can I order a strap with "odd" width and length? 

If what you mean by odd is something like this : 25/22 128/79, Yes we can. But we can’t guarantee the exact 100% sizing as you wish, because each leather have different characteristic and usually the length will change over time as you wear it. 

For the first time, yes, I will make it as you wish, but let me tell you, it won’t be forever stay that size. It will change around 2-3mm over time. That’s why strap maker rounded the length size options.


♥ How thick are the straps?

You can find this information at each page of the product, but mostly our straps are 4mm thick. The thickness will depend on the model too, and we usually adjust the thickness based on the watch you will mount it to. If you want to make the straps to fit smaller watch (20mm lug, 22mm lug), it will look nicer if the strap is thinner, so it won’t overwhelm the watch.

♥ Which brands can you make straps for?

We make straps for any brand of watches, from the ones with standard lug size like Panerai, Rolex, Cartier, IWC, Breitling, Omega, Seiko, to the more complicated ones like Audemars Piguet, Hublot, Patek Philippe, and some Richard Mille.

♥ Can I request different type of stitching model?
Sure, we can. Our straps are fully customisable. You can request the stitching colour, stitching design, and you can discuss it with us too.

♥ Can you make my strap to fit my OEM deployant buckle? 
Sure, we can. We have the measurement for some OEM deployment buckle, so we can make it fit your buckle. 

 

ABOUT SHIPPING

♥ Do you ship to my country?
Sure, we ship worldwide!

♥ Where the item is dispatched?
We ship out item from Hong Kong!

♥ How much is shipping?
We ship the package with FedEx or Hong Kong Speed Post. The actual shipping cost, It will be different depending on the location you are at.

♥ How long does standard shipping take?
It will be different depending on the country and customs each country, but usually it is less than 2 weeks, approximately around 10 days to reach USA or European country..

♥ Can you lower the declare value?

We know this is a sensitive issue, but many customers asked us this. Yes, we can mark it as gift.

 

ABOUT THINGS IN GENERAL

♥ What's the turnaround time for straps?

As we do everything with hand without fast machine/tools, we will need 7-10 business days to complete making your strap. However, for ready made item, we will ship it in 24 hours.

♥ What is your return policy?
If you don’t like what you get, you can simply contact us within 5 days of the arrival time, and we can proceed with the replacement. We accept replacement request, and you pay the shipping cost only. The rest is on us.

♥ What is your return policy?
If you plan to order a few straps from us, feel free to contact us, and we can discuss it :)

♥ How to order?
You can go to this page to read about how to order on this website